Features
Built for Standing Order Delivery Businesses
Standing Order Model
Our home delivery software was designed for repeat purchases based on a recurring “standing order”. Customers have the flexibility to schedule each item for weekly, biweekly or monthly delivery. Add or remove products, change quantity and frequency, skip delivery altogether, or resume a previously skipped delivery. Customers may make as many changes as needed, right up until delivery time. By avoiding the 'shopping cart' common to many ecommerce software packages, our software is able to handle recurring sales intuitively, and we avoid some inherent problems that other software packages fall into when trying to use a shopping cart for recurring deliveries.
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Intuitive and flexible scheduling
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Weekly, alternating weeks, or monthly frequency
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Customer can set-and-forget, or micro-manage
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No 'checkout' or 'finalize order' is required!
This view shows the customer's standing order, the recurring items that are delivered regularly.
Customers can easily browse products through the list of categories on the left. Categories can be nested and products can be added to multiple categories.
Each product is given a frequency for delivery. The set of options that appears here will either be weekly, alternating weeks & monthly, or weekly, every 2nd, 3rd or 4th week as shown above. The set of options you choose to offer will depend on your billing cycle (weekly or monthly).
Customers can add more than one frequency to each product, further customizing the delivery schedule. In this example, the customer will receive 2, then 3 yogurts on alternating weeks.
Customer-friendly Solution
Customer Convenience
Customers have complete control over their deliveries. Whether through the user-friendly website or your own custom Android and iOS apps, it is easy for customers to sign up for service, manage their standing order and upcoming deliveries, and receive important notices and messages.
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Website and apps make it easy to browse products and add them to a delivery
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Customers love the native Android and iOS app, customized for your business
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Customer app ratings average 4.9 out of 5 stars across all clients on both app stores.
Each upcoming delivery can be updated or changed, up to six weeks in advance.
Customers can see seasonal products and add them to their standing order, and these products will be delivered when the season starts.
Customers can view product information, including nutrition facts, on each products' details page.
These are actual reviews left by customers.
Explore Additional Customer Features
We offer natively built Android and iOS apps so your customers can quickly and easily update their orders at any time. Customizable delivery cutoff notifications remind customers of the upcoming changes deadline at the time the choose. Send push notifications to customers through the app to communicate important messages about their delivery or service.
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Native Android and iOS apps
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Customized for your business
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Delivery reminder notifications
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Push notifications for important messages
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Hundreds of reviews averaging 4.9 out of 5 stars on both app stores
The home screen of the app allows customers to view upcoming deliveries, manage their standing order, or change their user settings or cutoff time notification schedule.
A section of important notices is visible when the customer first opens the app.
Setting up and managing the standing order is easy and convenient.
Individual deliveries can be adjusting by adding or removing items, changing the quantity, or skipping the delivery altogether.
Customers can send you a message from right within the app. Their name, customer number and other account details are added to the message automatically.
Customers love the convenience of the native Android and iOS apps.
Powerful Business Solution
Streamlined
We work hard to help you save time and effort. So much so that some of our clients run their home delivery business as a side gig after their regular day job, or in addition to other businesses they are also managing.
Solving Problems
Take the pain out of running a business by solving problems with software.
Active, Ongoing Development
We regularly implement feedback and suggestions from our clients to continually improve the software.
Attention to Detail
One of our clients, when comparing us to a competitor software that they had tried, said "Your strength BY FAR is attention to detail." We pride ourselves on getting the details right, saving you headache, and keeping your customers happy.
Streamlined Backend Office Software
Our software is built in collaboration with dairies that have years of home delivery experience. The backend is user-friendly, efficient, and capable, helping you save time and cut costs.
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Built for ease of use
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Multi-tasking capable
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Batch processes to support your workflow
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Streamlined and efficient
Easy access to customer information, including contact and billing information, standing order and delivery history, payment and invoice history, complaints reported, and account changes made.
Desktop software allows you to have various windows open at once. Being able to work on different tasks is essential in a busy office environment.
The dashboard helps you keep on top of current status, and anything that needs attention.
Simple forms streamline your daily workflow with easy to use batch processes for preparing deliveries, creating invoices, recording payments, charging cards, emailing statements, and sending announcements or marketing information.
Customized Business Reports
An extensive set of reports offers insight into all aspects of your business. These reports are invaluable for understanding customer behavior, product movement, historical sales and forecasting for the future.
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Order forecasting
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New starts
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Driver and Salesperson commissions
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Outstanding balances
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Collections calls
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Product profitability margins
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Payment summaries and histories
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Delivery mistakes
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Route profitability
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Expired credit cards
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Accounts Receivable aging
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Taxes
DMS has dozens of available reports, and many of them have several options for filtering, sorting and displaying information.
Use the Product Sales report to find your best selling items, as well as each product's total cost, sales and profit margins.
Use this report to keep track of amounts past due, as well as how long they have been overdue.
This report helps you understand which routes serve your best customers in terms of items per stop, sales per delivery, and frequency of delivery.
3rd Party Service Integrations
Leverage the power of many 3rd party services and solutions to enhance your experience even more.
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Email through Amazon SES
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Text messaging through Twilio
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Address geocoding, route planning and mapping through Google Maps
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Address verification through CorrectAddress
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Tax rate verification through Precisely Local Tax
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Payment processing through Stripe, Authorize.net, Heartland Payment Systems, or Forte
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Automatic offsite data backups through Dropbox
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Email lists and tagging through Mailchimp
Explore Additional Business Features
Set up any number of customer groups, each with their own product list, pricing schedule, available discounts and applicable fees.
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Offer whole sale products and pricing to wholesale customers
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Offer quantity discounts to home delivery customers
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Offer reduced delivery fees based on size of delivery
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Charge different delivery fees for different types of customers
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Adjust individual product pricing for each customer group by a percentage, amount, or by entering a fixed price.
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Unlimited number of customer groups and options for flexibility.
Many options are available to you to help sell and market your products.
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"Featured" Products with greater visibility.
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"You may also like..." Products to upsell similar or related products
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Put products On Sale
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Add seasonal products for pre-order
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Bundle products together for a discount
Link similar products together so that when a customer orders one, the related products are suggested. DMS makes it easy for customers to add these additional products to their delivery.
Let customers know when seasonal products are coming soon, and allow them to pre-order by adding them to their standing order in advance.
Bundle products together and offer them at a discount to increase sales.
Offer discounts for quantity purchases.
Promote special products and offer sales pricing for products you want to move.
An extensive set of automatic fees are available to cover all types of business models and situations. If the situation applies, DMS will add the applicable fee to the customers invoice automatically.
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Per delivery fee
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Monthly account fee
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Startup fee
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Credit card processing fee
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Convenience fee
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Late payment fee
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NSF fee
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Subscription fee
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Minimum delivery fee
Many types of fees cover all situations. Setup your own parameters for thresholds and fee amounts.
Define your fees, then apply them to your customer groups. Customers in different groups can have different fees or be charged different amounts.
Use the reports to find the amount collected from various fees.
Originally built in the days when internet connections were often slow and unreliable, we built our software with business continuity in mind. Whether it be an internet outage, natural disaster, or hardware failure, we've already planned for that. Our home delivery businesses have never missed a delivery due to a failure of our software system to overcome these challenges.
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Reports and customer information needed for delivery are available both in the backend application, and on the customer website.
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Our system allows you to continue making deliveries even when faced with internet outage or hardware failure.
Normally the load sheet is printed from the backend office software. This report is used by the driver to load his truck with all products needed to fulfil each customer's order.
Load sheet information is also stored on the website and can be used in emergency situations.
Normally the route sheet is printed from the backend office software. This report is used by the driver when delivering products to each customer.
Route sheet information is also stored on the website and can be used in emergency situations.